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American Red Cross

Case Priority Levels for DCMP Clients (FEMA)

Tier 1 – Immediate needs met, stable, some remaining unmet needs; quarterly monitoring to update status or may be closed due to lack of resource for identified need (may be reopened if resource(s) becomes available during period of performance).

Tier 2 – Some remaining unmet needs or in current rebuild/repair status; monthly contact to monitor progress.

Tier 3 – Significant unmet needs, Disaster Recovery Plan being developed and monitored; bi-weekly or weekly contact.

Tier 4 – Immediate and long term unmet needs, may lack capacity, or be highly dependent on social services due to low literacy, elderly, low income, or disabled; weekly contact.