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American Red Cross

National

Red Cross Client Data in CAN

Client data collected in the response phase by American Red Cross is made available to the recovery communities using CAN via nightly data feeds for certain events. Whenever there is a Red Cross Level-3 or higher disaster (typically, significant populations requiring assistance), a data feed from the Client Assistance System (CAS) is initiated to support recovery communities working in CAN.

Update Your Web Browser

While CAN continues to support a broad range of older browsers, users will enjoy increased security and performance by updating to recent versions of whichever browser you use. The following browsers are recommended:

Deactivation of Associated Disasters (May 2011)

On May 17, 2011 a number of Associated Disasters were deactivated which were older than 60 days and did not contain any client records. These disasters met CAN's initial trigger for activation, but communities did not need to utilize CAN's Recovery Tools. Please contact support if you have any questions.

Point of Contact Roles and Responsibilities

Each agency must designate one Point of Contact (POC) to provide essential duties to support its activities in CAN. An Alternate POC may also be designated on the Agency Registration form. This position is key to the success of an agency to facilitate seamless collaborative disaster recovery.

Specifically, the Point of Contact is responsible for:

Importing Field-based Client Data

Agencies wanting to bulk import client data collected in the field may now utilize the Disaster Client Data Standard (DCDS) to make client data available in CAN. DCDS uses a simple spreadsheet allowing for collection of field data—possibly from multiple regions or disasters.
The process is simple:

Resource Helper Tool

Managing large amounts of resource data has always been a challenge—especially during the response phase where updating resources in the field is challenging. The Resource Helper Tool uses a specially-formatted Excel spreadsheet to ensure that users include the correct fields and proper data formats without directly inputting data into the Web-based forms.

6.1 Using the Resource Helper Tool

All active users have access to the tools to:

Deactivation of Associated Disasters (March 2011)

On March 18, 2011 a number of Associated Disasters were deactivated which were older than 90 days and did not contain any client records. These disasters met CAN's initial trigger for activation, but communities did not need to utilize CAN's Recovery Tools. Please contact support if you have any questions.

Region 1
VT Severe Storm (12/2010)
ME Storm-Flood (03/2010)
MA / RI Hurricane Earl (09/2010)
ME Winter Storms (02/23/2010)
NH Winter Storms (02/23/2010)
NH Floods (03/2010)

How to Update Your Password or Security Question

This page provides guidance on how to change your password or Security Question.

  1. Login and navigate to your User Profile
  2. Scroll down to the bottom of the page
  3. Select either Reset Password or Reset Security Question
  4. An email will be sent with instructions to complete the process
  5. Follow all on-screen information

Requiring a unique email address will also facilitate more timely case transfer requests, as some agencies are using a generic email address. Unique email address will also enable users to maintain their passwords more effectively.

  • Unique email address required for each user account
  • Increased password strength (see below)
  • Password expires after 90 days
  • User may now reset password reset from account

Supported Disasters

The tools of CAN are available to the disaster sector before and following disasters. Supported disaster events trigger the tracking of individual client information; client information sharing with partner organizations (including client data provided by the American Red Cross Client Assistance System feed*); and tracking of disaster specific resources.

NOTE: Counts for open and closed clients reflect inputs of CAN users in individual records and do not provide counts for number of cases.