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American Red Cross

Support

Case Priority Levels for DCMP Clients (FEMA)

Tier 1 – Immediate needs met, stable, some remaining unmet needs; quarterly monitoring to update status or may be closed due to lack of resource for identified need (may be reopened if resource(s) becomes available during period of performance).

Deactivating Associated Disasters (02/04/2013)

The following Associated Disasters have shown no client activity for Opean case for a prolonged period and were deactivated. If an agency requires access to these client records for case management purposes, its POC should contact info@can.org to request reactivation of an event. After a period of 90 days associated client data may be removed permanently from the system.

Deactivated CAN Events

For an Associated Disaster where client activity never materialized and there has been no identified community need, those events are removed if:

  • Zero Total Clients
  • Inactive for than 90 days after event

As of September 2012, the following Associated Disasters have shown no activity for 90 days and will be deactivated.

Deactivation of Associated Disasters (March 2012)

 For an Associated Disaster where client activity never materialized and there has been no known community need, those events are removed if:

  • Zero Total Clients
  • More than 90 days after event

As of March 2012, the following Associated Disasters have shown no activity for 90 days and will be deactivated.

CAN User Registration

Once an agency has successfully completed the participation process, individual users are then eligible to register for user accounts. The agency Point of Contact (POC) should work with its staff to inform them on how to register for user accounts. Here are the basic steps for Client Access:

Deactivation of Associated Disasters (Sept 2011)

For an Associated Disaster where client activity never materialized and there has been no known community need, those events are removed if:

  • Zero Open, Active AND Total Clients
  • More than 60 days after event

As of September the following Associated Disasters have shown no activity and will be deactivated.

Red Cross Client Data in CAN

Client data collected in the response phase by American Red Cross is made available to the recovery communities using CAN via nightly data feeds for certain events. Whenever there is a Red Cross Level-3 or higher disaster (typically, significant populations requiring assistance), a data feed from the Client Assistance System (CAS) is initiated to support recovery communities working in CAN.

Update Your Web Browser

While CAN continues to support a broad range of older browsers, users will enjoy increased security and performance by updating to recent versions of whichever browser you use. The following browsers are recommended:

Deactivation of Associated Disasters (May 2011)

On May 17, 2011 a number of Associated Disasters were deactivated which were older than 60 days and did not contain any client records. These disasters met CAN's initial trigger for activation, but communities did not need to utilize CAN's Recovery Tools. Please contact support if you have any questions.